Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password when you create an account
• Usage Data: Email generation activity, strategy selections, and feature usage to provide and improve our service
• Payment Information: Billing information processed securely through Stripe (we do not store credit card details)
• Contact Search Data: Business information collected from public sources (Google Places, business websites) for contact search features
• Technical Data: IP address, browser type, device information, and usage analytics

2. How We Use Your Information

We use collected information to:

• Provide and maintain the Outbound.ing service
• Process payments and manage subscriptions
• Generate personalized cold email content using AI
• Perform contact searches from public business data
• Send service-related communications and updates
• Analyze usage patterns to improve our service
• Prevent fraud and ensure platform security

3. Contact Search & Data Collection

Our contact search feature collects business information from public sources including Google Places API and business websites. We automatically extract contact information to help users find prospects for their outreach campaigns. This data is used solely for providing the contact search service and is not shared with third parties for marketing purposes.

We limit contact searches based on your subscription tier and implement rate limiting to prevent abuse. Pro users can search up to 100 businesses per month and extract up to 3 email addresses per website.

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party services (Stripe for payments, Supabase for data storage, OpenAI for AI generation)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your account information and usage data for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. Contact search data is typically retained for the duration of your subscription and deleted within 30 days of account closure.

7. Your Rights

You have the right to:

• Access and review your personal data
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of non-essential communications

To exercise these rights, please contact us through your account dashboard or email support.

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze service usage. You can control cookie settings through your browser, though this may affect service functionality.

9. International Data Transfers

Your data may be processed and stored in different countries. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our service. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or concerns, please contact us through your account dashboard, visit our FAQ page, or email our support team.