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Terms of Service

Last updated: November 14, 2025

1. Acceptance of Terms

By accessing or using Outbound.ing ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Outbound.ing provides AI-powered email generation tools for sales and outreach purposes. The Service includes access to 150+ sales strategies across 14 industry categories (including Local Services, Hospitality & Food Service, Healthcare & Wellness, Retail & Shopping, and Fitness & Personal Care), customizable emails, location-based business contact search with Google Places integration, support chat, and generation limits based on your subscription tier.

3. Subscription Plans & Pricing

We offer three subscription tiers:

  • Free Plan: 30 email generations per month, 20 location searches per month, access to basic strategies
  • Light Plan: 300 email generations per month, unlimited location searches, access to all strategies, A/B testing variants, additional instructions (200 characters), billed at $15/month or $12/month annually (20% discount)
  • Pro Plan: Unlimited email generations, unlimited location searches with advanced features (up to 10 websites per search, 3 emails per website), access to all strategies, A/B testing variants, multi-language support, additional instructions (300 characters), billed at $29/month or $23.20/month annually (20% discount)

All prices are in USD. Monthly plans are billed monthly, annual plans are billed yearly. Subscriptions automatically renew unless cancelled before the next billing cycle. Annual plans offer a 20% discount compared to monthly billing.

4. No Refund Policy

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. We do not offer refunds or credits for:

  • Partial months of service
  • Unused email generations
  • Subscription downgrades or cancellations
  • Service dissatisfaction
  • Any other reason

If you cancel your subscription, you will retain access to your paid plan until the end of your current billing period. After that, your account will automatically revert to the Free plan.

5. Usage Limits

Your monthly email generation limit resets on the same day each month as your subscription start date. Unused generations do not roll over to the next month. Location search limits also reset monthly and are tier-dependent as outlined in Section 3.

5.1 Contact Search & Data Collection

The contact search feature collects business information from public sources including Google Places API and business websites. We automatically extract up to 3 email addresses per website for Pro users and limit searches to prevent abuse. Free users get 20 searches per month, Light users get unlimited searches, and Pro users get unlimited searches with advanced features. All collected data is used solely for providing the contact search service and is not shared with third parties for marketing purposes.

6. User Responsibilities

You agree to:

  • Provide accurate account information
  • Maintain the security of your account credentials
  • Use the Service in compliance with all applicable laws and regulations
  • Not use the Service for spam, harassment, or illegal activities
  • Not share your account with others

7. Intellectual Property

All content generated through the Service, including emails and strategies, is provided "as is" for your use. You retain ownership of any content you input into the Service. We retain all rights to the Service platform, technology, and underlying AI models.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not guarantee that generated emails will achieve specific results or that the Service will be uninterrupted or error-free.

9. Limitation of Liability

Outbound.ing shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.

10. Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms of Service. You may cancel your subscription at any time through your account settings.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms of Service, please contact us through your account dashboard or visit our FAQ page.